FAQs

FREQUENTLY ASKED QUESTIONS

ABOUT FEELSWARM TECHNOLOGY

Below are some answers to the most common questions we get about our unique product. Click here to see the various product options that we provide for heating your countertop. 

Why purchase a heating mat for my countertop?

Stone countertops are perceived as being cold to the touch. Having a heated countertop allows for comfort especially when one leans on the surface often. It adds luxury to a home, portrays elegance, and adds to the overall comfort of the area.

Where can heating be installed?

For a new installation, you can heat any stone surface including kitchen islands, overhangs, desks, bathroom counters, bars, vanities, shower seats or reception desks. It is recommended to heat the edge of a counter and not the entire stone. For an existing countertop, you can add heat to any overhanging area. 

How much weight can the compressed heaters hold?

Compressed heaters can handle the weight and compression of any stone countertop, which can be as high as 30 lbs per sq foot. Read More
 

How long does it take to receive the unit once I order?

Custom heaters are delivered within 7-9 business days after the order is placed. Standard stick-on heaters are stocked and are delivered within 2-3 business days.

What is the warranty?

Click here to see FeelsWarm’s warranty information.

Can I use a countertop heater if there is a layer of wood between the heater and the countertop?

Yes, but make sure you provide the details about the layer of particle board or plywood when the order is placed to ensure proper performance.

How do I adjust the temperature?

You can adjust the temperature down using the Thermal Control Unit. The TCU comes with all custom heaters and is an optional add-on item for standard heaters.

How long does the countertop take to heat up?

FeelsWarm Technology heaters are engineered for a “slow warm-up”. You can expect a counter to reach its maximum temperature setting in approximately 90 minutes.

How is the heated countertop controlled?

Click here to learn about FeelsWarm heater controls.

How much does it cost to run the heater?

Remarkably, the cost to heat a countertop is very low. The approximate cost to operate a 5 square foot heater continuously is similar to a 75 watt light bulb or approximately $0.15 per day.

What electrical requirements are needed?

FeelsWarm Technology operates on 12-24 volts. Similar to a laptop computer, each heating mat is supplied with a low-voltage transformer which plugs into a standard outlet. A customized power line is not required. Current draw on a 120V line is ½ – 2 amps depending upon the heater size.

How warm does the countertop get?

The surface temperature of the stone countertop stabilizes around 25 degrees above the room temperature. The intent of the heater is to elevate the stone temperature so that it no longer feels cold to the touch. The heater is not designed to be very warm or to get hot.

When should the included Surface Prep Kit be used?

The peel test strip (included) can be used to evaluate whether the surface of the stone will need the prep coating. Typically this is required for “rough cut” natural stone, which is typically quartz or granite. Smooth granite and any stone with a mesh backing will most likely not need the kit.

Are the heaters safe?

Click here to see how safe FeelsWarm heater are for countertops.

Can you heat an existing countertop that has support beams?

Yes, you can customize a mat that fits your exact shape and size, including cutouts for corbels or support beams.