WARRANTY & RETURN INFORMATION
HIGH QUALITY & DEPENDABILITY
You can be confident in a long-lasting heating system for your countertops. The guarantee offered with the products is segregated into the heating mat and the electronic control/power devices:
Heating Mat Warranty:
- Compressed Heaters | 3 Years
- Stick-on Heaters | 3 Year (Excluding Damage)
In all of the years that FeelsWarm has been in business, we have never had a heating mat go out. The properties of the mat are very reliable.
Controls (Field Replaceable/Independent Devices) Warranty:
- Transformer | 2 Years
- Thermal Control Switch | 2 Years
All sales on custom FeelsWarm mats are final / non-refundable. Standard FeelsWarm mats may be refunded if returned in original packaging.
Customers are to follow installation instructions thoroughly. Claims or returns will not be allowed for direct or indirect damages beyond this product due to failure to follow installation instructions.